Credit and Collections Specialist/Analyst
Are you a financial maestro with a knack for building strong customer relationships? We’re on the hunt for a Credit and Collections Specialist/Analyst to join our client’s vibrant team. In this role, you’ll juggle credit evaluations, handle collections like a pro, and keep our customer interactions top-notch. If you’re detail-oriented, analytically sharp, and thrive in both financial management and customer relations, this is your stage!
What You’ll Be Rocking:
? Credit Evaluation:
- Dive into customer credit applications, dissecting financial statements and credit reports to gauge creditworthiness.
- Set and monitor credit limits and terms, ensuring alignment with our policies and risk appetite.
? Collections Management:
- Take charge of overdue accounts, ensuring collections are on point and resolving outstanding balances.
- Handle payment discrepancies, negotiate terms, and keep meticulous records of all interactions.
? Account Management:
- Keep customer accounts up-to-date, reflecting payment statuses and credit limits accurately.
- Prepare aging reports, spotlight overdue accounts, and spot potential risks.
- Collaborate with Sales and Customer Service to keep account management seamless and issues resolved swiftly.
? Customer Relations:
- Be the go-to contact for credit and collections queries, delivering clear and professional communication.
- Forge and maintain strong customer relationships, ensuring a positive experience while managing collections.
- Educate customers on payment terms, credit policies, and account statuses for smooth transactions and mutual understanding.
? Process Improvement:
- Contribute to refining credit and collections procedures to boost efficiency and cut down collection times.
- Leverage credit and collections software to streamline account management, reporting, and customer interactions.
What We’re Looking For:
? Education & Experience:
- A Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is a plus, but not mandatory.
- 2-4 years of experience in credit and collections, accounts receivable, or a similar financial role.
?? Skills:
- Strong analytical and problem-solving abilities with a keen eye for assessing credit risk and making informed decisions.
- Top-notch communication and negotiation skills to keep customer relationships positive and productive.
- Proficiency in Microsoft Office, especially Excel, and familiarity with ERP systems and credit/collections software.
? Personal Attributes:
- Detail-oriented and organized, able to manage multiple accounts and deadlines with ease.
- Customer-focused with a professional demeanor, especially in challenging situations.
- Capable of working independently and as part of a collaborative team.
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